Privacy Policy

1. Introduction

SalesByte ("we", "our", "us") is committed to protecting the privacy and security of our customers and their users. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the SalesByte platform and related services.

SalesByte provides software services including WhatsApp Business API integration, messaging automation, chatbot solutions, team inbox, campaign management, analytics, contact management, CRM integrations, and related communication tools.

By using our services, you agree to the practices described in this Privacy Policy.

2. Business Information

3. Information We Collect

We may collect and process the following information:

Account Information

• Name
• Email address
• Mobile number
• Company name
• Billing information

Customer Data

• Contact information uploaded by customers
• WhatsApp conversations
• Message templates
• Media files
• Chatbot configurations
• CRM-related data
• Campaign information

Technical Information

• IP address
• Browser information
• Device information
• Log data
• Usage information

4. How We Use Information

We use information to:

• Provide and maintain our services
• Process and deliver messages through WhatsApp Business Platform
• Enable chatbot and automation functionality
• Manage customer accounts
• Process payments
• Improve platform performance
• Provide customer support
• Maintain platform security
• Comply with legal obligations

5. WhatsApp Business Platform

SalesByte integrates with the WhatsApp Business Platform provided by Meta.

By using our services:

• You acknowledge that messages may be processed through Meta's infrastructure.
• You are responsible for obtaining all necessary permissions, consents, and authorizations from your contacts before sending messages.
• You agree to comply with Meta's Business Messaging Policies and applicable laws.

SalesByte does not control WhatsApp's processing of data and is not responsible for Meta's independent privacy practices.

6. Customer Responsibility

Customers are solely responsible for:

• Obtaining lawful consent from their contacts
• Maintaining accurate contact information
• Complying with privacy laws and regulations
• Managing opt-in and opt-out preferences
• Ensuring lawful use of communication channels

7. Data Processor Role

SalesByte acts primarily as a Data Processor for customer data processed through the platform.

Customers remain the Data Controllers and determine:

• What data is collected
• Why data is collected
• How data is used
• Who receives communications

8. Data Storage and Retention

Customer data may be stored using secure cloud infrastructure and service providers.

Unless otherwise required by law:

• Active account data is retained while the account remains active.
• Following account termination, data may be retained for up to 365 days.
• Data may be deleted earlier upon verified customer request where legally permissible.

9. Data Sharing

We do not sell personal information.

We may share information with:

Service Providers

• Meta (WhatsApp Business Platform)
• Razorpay
• Infrastructure and hosting providers

Legal Requirements

We may disclose information when required by law, court order, government authority, or to protect our legal rights.

10. Payments

Payments may be processed through third-party payment providers including Razorpay.

SalesByte does not store complete payment card information on its servers.

11. Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no system can guarantee absolute security.

12. International Transfers

As our services may be used internationally, information may be transferred, processed, and stored in jurisdictions outside your country of residence.

13. User Rights

Subject to applicable laws, users may request:

• Access to personal information
• Correction of inaccurate information
• Export of available data
• Deletion of personal information

Requests may be submitted to: info@salesbyte.in

14. Account Termination

Customers may discontinue use of the platform at any time.

Data retention and deletion will be handled according to this Privacy Policy and applicable legal requirements.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised effective date.

16. Contact Us

For privacy-related questions or requests: