Terms of Service

1. Acceptance of Terms

By accessing or using SalesByte, you agree to be bound by these Terms of Service.

If you do not agree, you must discontinue use of the platform.

2. Services

SalesByte provides communication and automation software including:

• WhatsApp Business API solutions
• Campaign management
• Shared team inbox
• Chatbot builder
• CRM integrations
• Analytics
• Webhooks
• Contact management

3. Customer Responsibilities

Customers agree to:

• Provide accurate information
• Maintain account security
• Obtain all required user consents
• Comply with applicable laws
• Comply with Meta Business Messaging Policies

Customers are solely responsible for the content of messages sent through the platform.

4. Prohibited Activities

Customers may not use the platform for:

• Spam
• Fraudulent activity
• Illegal content
• Harassment
• Misleading communications
• Unauthorized marketing
• Activities prohibited by Meta policies

SalesByte reserves the right to suspend or terminate accounts violating these requirements.

5. WhatsApp Compliance

Use of WhatsApp messaging features is subject to Meta's policies and requirements.

SalesByte does not guarantee:

• Message delivery
• WhatsApp approval
• WhatsApp account availability
• Meta policy decisions

Any restrictions, suspensions, or actions taken by Meta remain under Meta's control.

6. Fees and Payments

Customers agree to pay applicable subscription fees and charges.

Fees are generally non-refundable unless otherwise required by law or agreed in writing.

7. Intellectual Property

All software, technology, branding, content, and materials provided by SalesByte remain the property of SalesByte or its licensors.

Customers receive a limited, non-exclusive right to use the platform during an active subscription.

8. Limitation of Liability

To the maximum extent permitted by law, SalesByte shall not be liable for indirect, incidental, special, consequential, or punitive damages.

SalesByte's total liability shall not exceed the amount paid by the customer during the preceding twelve months.

9. Service Availability

While we strive to provide reliable service, we do not guarantee uninterrupted or error-free operation.

Maintenance, upgrades, outages, and third-party dependencies may affect availability.

10. Termination

SalesByte may suspend or terminate accounts for violations of these Terms, applicable laws, or platform policies.

11. Governing Law

These Terms shall be governed by and interpreted under the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.

12. Contact